Frequently Asked Questions

The simplest way to book is by clicking are book today tab and selecting the requested service of choice under online appointments. Here you will be able to schedule your desired booking up to 4 months in advance. All packages require a 3hr minimum booking.

 Whether it be a special birthday, your dream wedding, modeling event, Quinceanera, corporate gathering or backyard party, Spintastics360 Party Rentals offers an exclusive party experience that will be appropriate for any and every situation. All packages require a 3hr minimum booking.

Due to high volume of bookings, we do require at least a $150 deposit to secure the desired date and must be paid at least 3 days in advance. 

A mandatory $50 travel will need to be paid 1 day in advance in addition to original booking balance for all events outside of the Inland Empire.   In some cases travel fee may be more according to more. distant  locations.  If we send out more then one 360 photo booth, you must pay a travel charge per photo booth.

All of your event decor must be discussed a week before we arrive.  When we arrive you must have the area and enough space cleared out so that we can set up our photo booth in safe and logical location.  If you have extra decorations, or extra balloons this must be set up in that area ahead of our arrival or you must have this done by your own party decorator.  If for any reason you need our staff to help you set up your own decorator with our photo booth, there will be an additional $150 charge.  We will already be arriving with our own backdrop.  If you have a color theme you must let us know a week ahead of time, just in case you need a certain color backdrop.  If you our reps to assist in adding additional decorations and this leads over into the time of your event.  We so not stay extra unless you would like to extend your service hours, and pay for additional time.    If for any reason your guest show up late and you need our reps. to stay longer.  You must let them know, and pay for additional time.  Also if you desire a flushed wall to wall backdrop in the background of your videos.  You can request 3-4 Back drops to black out any surrounding people, objects, or the attendants standing in the background operating the machine.  The attendants need to stand for the safety of the people, as well as the safe keeping of the photo booth.  If you do not wish for the attendants to be in the video please let us know before the booking starts.  You will have to sign a Safety Waiver before the day of your booking.  We also offer a Giant Photo Booth Tent that you can also rent and place the photo booth inside, so that you will have guaranteed  wall to wall scenery in the background., with no objects or people.   Extra backdrops, and Giant tent backdrop will be an additional charge.    This is all necessary because our staff is paid for the hours they are at each event.   Also if thee is a special border or color border frame you want on your videos, this must be told to the customer service department when you book.  Videos can be edited again over but there will be an extra charge if requested. We do not start charging you until our equipment is set up.  If we are running late for any reason, we will stay that amount of time over,  

Yes, you are able to pay the full balance for your booking upfront as long as it's done at least 3 days or more in advance. All packages require a 3hr minimum booking.

Deposit for all bookings are non-refundable 15 days prior to the scheduled event.

All guests will be able to receive their videos in seconds on the spot with the methods of retrieval listed below. The host of the event will also receive the full video gallery.

• Qr code
• Email
• Phone number
• Hyperlink
• Airdrop 

All event packages come with attendee who will operate all equipment booked at the event.   For school or large events 2 attendees are mandatory.  There is a $100. charge automatically.

You will be sent your full video gallery with in 72 hrs of your event.   Sometimes it is hard to get your video at the event because of the amount of guest taking videos.  It holds up the line for 2-5 minutes per person.   At large events it also take about 2-3 minutes to adjust the arm and the camera according to each persons height.  We would nee you to be patient.   This is why we  will email the host the gallery within the next 72 hrs of the event.  We will keep your video gallery in are databases up to 10 business days. If you have any issues retrieving your videos, please make sure to contact us as soon as possible so we can assist with the situation.  

Are 360 photo booths are safe to be used by all ages!   But it is very important for the safety of children that we have 2 attendees at the event.  This is for the safety of the children, as well as because our photo booths can get damaged by the kids hitting the arm, or jumping on the machine.  In this case, the event host must pay for damages. 

Depending on the desired request we may be able to accommodate accordingly. For all custom requests please shoot us a detailed email of what you are trying to accomplish, and a customer service rep will get back to you as soon as possible.

It is very important that each participant who has a video done on our 360 Photo Booth get their scanned QR code directly after shooting their video or have our Rep. at the event airdrop, text or email you your video.   Due to internet and downloading interferences in certain areas.  Some videos may be lost in transit.  As well as the music streaming may have technical issues. This is sometimes out of our control. We have a minimum guarantee of 25 videos per every 3 hrs.  if for any reason our customers do not receive a minimum of 25 videos, we will issue a refund.  We will not be responsible for any lost footage.  There will be no refunds given!